There is little you or I can do about the thousands of businesses or retail stores that have closed during these challenging times but...

We’re all in this challenging time together, and there is no better time than now to get a “pulse” on what every member of your team is...

John’s expertise in Talent Management is needed more than ever to lead our ever-growing “Employee Pulse Surveys” solution in order to...

If you’re a multi-location brand who’s still investing heavily in your website’s SEO, you may want to re-think your strategy! Google's...

Farm Boy opened in Burlington on December 5th so being a shopping enthusiast and after listening to my sister who lives in Ottawa brag...

I spent some time this past weekend with a good friend who had some critical surgery done at Joseph Brant Hospital in Burlington. My...

It’s disturbing when a retailer reduces store count or closes stores. More disturbing are the people who will be out of work because of...

Forrester just released a report showing Canadian companies are struggling to continuously improve their CX and break away from...

Over the last couple of months, we’ve shared our personal shopping experiences, discussed (VoC) Voice of the Customer solution, managing...

Yesterday, June 27th, was Freshslice Pizza's 20th anniversary and they are celebrating this milestone by having an amazing promotion. To...

As a person who has spent the last 30 years helping customer-facing clients deliver exceptional customer experiences, I find myself...

McDonald’s won BIG from the Raptors 2019 NBA championship win! As a result of giving away 2.5 million regular sized fries whenever the...